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As the MSP industry moves into a new year, they’ll need to overcome both old and new challenges to find success and growth. That’s why ScalePad has returned for the second year to produce our 2024 MSP Trends report.
The goal for this year's report was to find out what the biggest service trends are in the MSP industry and how those trends are predicted to play out in 2024. What types of services have MSPs found success with and where is the industry headed?
Additionally, we wanted to learn more about what factors are impacting MSP business operation and growth. What are their internal and external concerns, and do MSPs have plans to overcome those challenges?
We also took the opportunity to reach out to MSPs directly to get their opinion on the data in the survey and the trends in 2024.
So let’s jump into the data and examine the major trends in the MSP industry.
I think if you run a good IT company, a good MSP, and you're doing leadership and management and you are working on those things and you do good quality work it's less of a concern, in most areas, to retain good staff. There are some areas of the country where things are so competitive and people just chase money.
They're often not the best techs anyway. They're the people who are probably more career minded who literally just generally chase the money. Finding people who are sensible around their career, but also be able to do great technical work and translate and see through the things that come into our desk, and help the client out and actually get the job done.
Yeah, they get a lot of satisfaction from their work, not just financially. That said, find great people, pay them well and get them to do great work.
James Ratcliff
Managing Director, Ratcliff IT
We've had modest growth. We did a very small merger last year, so we added some headcount from that. And then I plan on adding headcount in 2024.
If you had a job during COVID, you wouldn't leave. We saw some changes after that. I think then there was a time where everybody wanted to go somewhere, like everybody wants to change their environment and go work for somewhere else. And that pendulum has swung back.
Ann Westerheim
Founder and President, Ekaru
Since pre-COVID, we've pretty much maintained our staff. Growing towards the end part of this year. So we've added on a dedicated [Business Development] resource as well as created a couple new positions.
We moved one of our staff, we moved over into a projects role, and then we created an automation role to help us here. We're backfilling those spots. As far as growing, we're growing strategically in order to be able to build some of those gaps for efficiencies, right? So adding in the automation role will help us really be able to service our customers and our business in the most efficient way that we can, right? Instead of trying to have people do three things at once.
It's not just adding more bodies to technical bodies. It's more being able to grow our business while still servicing our customers in the best way possible.
Carrie Green
SVP of Operations, Alt-Tech Inc.
ScalePad creates software that helps IT managed service providers work more effectively, both internally and with their clients. From wrangling hardware and software assets to monitoring vital backups and compliance frameworks, our platforms give MSPs the tools they need to succeed.