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Through our survey data and conversations with MSPs, the industry is showing big growth after the uncertainty of the COVID pandemic. Almost every MSP was pushed to evolve to a higher standard of service and security for their clients.
With more businesses adopting “work from home” policies for their staff, MSPs had to keep up to meet the ever changing needs of clients. In part, this led to the top two trends in MSP service: cloud service and cyber security.
Despite pandemic-era policies so many businesses needed WFH to operate, WFH policies introduced more vulnerabilities in a client’s security. MSPs found that focusing further on cybersecurity and cloud service was vital to their quality of service.
To maintain their improvement in service quality, other aspects, like backup, network, and project management, proved to be valuable areas to focus on in 2023. MSPs agree that these trends are only going to be more important in 2024.
ScalePad creates software that helps IT managed service providers work more effectively, both internally and with their clients. From wrangling hardware and software assets to monitoring vital backups and compliance frameworks, our platforms give MSPs the tools they need to succeed.