8 Business Metrics MSPs Need to Manage

Download the free guide. Really, it’s free — no form fill needed.

Team utilization rates, first-touch resolution, ticket kill percentages — where do you start? In this guide we explain these (and five more) important metrics every MSP should monitor.

These metrics will help you pinpoint where your business is efficient and where it needs some work.

Start tracking the right metrics with the right tools to get the most out of your ConnectWise PSA data. Step one: read the guide.

Open PDF

Ask The Right Questions

Simple questions such as “What’s our average ticket response time?” and “How much time did we spend with that client?” can lead you down a rabbit hole of data analysis. But the right tool puts answers at your fingertips.

Establish a Baseline

Once you have baseline data for how your metrics should look, you only have to manage the outliers. This approach will help you proactively focus on inefficiencies and tasks with the most positive impact.

The tools to dig into metrics

Your ConnectWise PSA data is full of critical insights. But they’re only accessible if you track KPIs with the most effective tool for the job — one that monitors, analyzes, and presents your data in an easy-to-read report.

Cognition360 is that tool. With over 130 reports, you’ll be able to truly understand what’s going on in your business.

So which metrics matter most? And what makes Cognition360 the best tool to monitor them?

Read our free guide to find out.

Yes, it’s truly free. No form to fill out.