How Efficient Backup Management Saves MSPs Time and Resources
Backups are a foundational part of the MSP business, but while everyone manages backups, they can be a time-draining drag on the business.
MSPs have told Backup Radar that it would take them hours each week to manage backups before adopting automation.
For the MSP MicroAge Swift Current, based in Swift Current, Saskatchewan, using an automated backup management system has saved them hours per week, which they can now use on more productive, impactful tasks. MicroAge uses Backup Radar and can now monitor its backups in minutes.
Centralized Backup Monitoring Improves Efficiency
Toggling between spreadsheets and email notifications day after day is a fast way to burn out MSP staff charged with monitoring backups.
Automating the collection of backup status information in a central location reframes the responsibility by freeing time for more strategic work.
The manual tracking process creates problems when backup goes wrong.
• A backup is incomplete and doesn’t send an error message
• That incomplete backup won’t get your attention
• Staff won’t be able to address the problem
• When the data needs to be recovered, it’s not possible
An automated backup monitoring platform can immediately catch incomplete “no result” backups and alert staff.
They don’t have to wait for the information; they can examine the status checks directly for errors.
MicroAge Swift Current said manual methods took up to two hours per day, once they began using Backup Radar, the checks could be done by the time staff finished drinking their morning coffee.
Automation Cuts Down on Labor-Intensive Tasks
One of the biggest benefits of automating anything is the reduction of repetitive tasks, and backup management is no exception.
Automation helps MSPs save time on everything:
• Ticket management to scheduled jobs
• Reducing manual labor and human error
• With that time now back in the MSP’s hands, the team can do more high-value tasks, pushing the business forward.
With Backup Radar’s PSA integrations, tickets related to backups are automatically opened, grouped, and even closed right within your PSA.
Technicians don’t have to look through hundreds of backup tickets to find the five that need action. They only see what they need, collected and filtered instantly.
Streamlining your Backup Data in One Platform
If you’re monitoring backups manually, you’re working with disparate platforms and dashboards to try and track down information. The problem is that all the information isn’t centralized.
That’s why MSPs who work with many clients and many backup solutions value the integrations in an automated platform like Backup Radar. The streamlined workflow reduces the need to switch between platforms, boosting efficiency.
Customizing the workflow around clients’ needs and the necessary integrations helps the MSP manage the work and address service tickets without wasting time bouncing between platforms to find information.
Unlocking the Benefits of Efficient Backup Management
Jumping into backup monitoring isn’t as hard as it may seem. MSPs can unlock the benefits of automation, just like MicroAge Swift Current did with Backup Radar.
It immediately simplifies manual tasks and allows the MSP to use the extra time gained to be more productive. This double benefit creates a dynamic of saving time and money while allowing the MSP to do more billable work that generates value for the business.
MicroAge Swift Current upgraded their workflow to continue delivering high-quality, accurate, and trusted service to clients. The benefits include:
• Comprehensive automated ticketing
• Customizable dashboard
• Always see “no result” backups
• Staff time used more efficiently to generate new revenue
• Significantly improved service ticket response
