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How to introduce your customers to automated payment for recurring services

4 minute read
December 22, 2023
Scott Bauer
A drawn graphic with an incandescent lightbulb with a brain-like filament giving off light, representing the idea of how customers can be introduced to automated payment for recurring managed IT services by their MSP.

If you want to reduce administrative tasks and provide clients with an effortless experience, it’s time to consider automating payments for recurring services. 

In this article, we will explore:

  • The benefits of automating payment for recurring services
  • How customers can benefit from this process
  • Tips for successfully transitioning customers to automated payment
  • The powerful Quoter + ConnectBooster integration that’s changing the payment automation game 

Let’s dive in! 


Benefits of automating payment for recurring services

Automating payment for recurring services offers numerous advantages for businesses and customers, including: 

1. Time resourcing 

From the business perspective, automated payments reduce administrative tasks and can help to improve cash flow. Companies can save valuable time and resources by removing the need for manual processing and reminders. 

2. Improved efficiency

One of the key benefits of automating payment for recurring services is the increased efficiency it brings to businesses. With automated payments, businesses no longer have to allocate resources to process payments or send out reminders to customers manually. This frees up time and allows employees to focus on more critical tasks like customer service or product development.

3. Sharpened cash flow

In addition to saving time, automating payment for recurring services can help businesses improve their cash flow. With automated payments, companies can ensure they receive payments on time, reducing the risk of late or missed payments. This steady cash flow allows businesses to manage their finances better and plan for future growth.

4. Convenience

Furthermore, automating payment for recurring services provides customers convenience and peace of mind. With this system, customers no longer worry about missed payments or late fees. Instead, they can enjoy a hassle-free experience, knowing that their services will be automatically renewed without any effort.

5. Tracking & organization

Another advantage for customers is tracking and managing their payments efficiently. With automated payment systems, customers can access their payment history and details online, making it easier to track their expenses. This transparency and accessibility empower customers to have better control over their finances.

6. Better customer care

Moreover, automating payment for recurring services can also enhance the overall customer experience. By eliminating manual payment processing, businesses can ensure customers have a seamless and uninterrupted service. This can increase customer satisfaction and loyalty, as customers appreciate the convenience and reliability of automated payments.

7. Going green

Lastly, automating payment for recurring services can also have positive environmental impacts. By reducing the need for paper invoices and checks, businesses can contribute to a more sustainable future. This saves trees and reduces carbon emissions associated with the production and transportation of paper-based payment methods.

Related: All the ways Quoter is the environmentally-friendly choice for quoting


How the customer benefits from automating payment for recurring services

Customers stand to gain several vital benefits when it comes to automated payment for recurring services. Let’s look at those in more detail. 

Ensures ongoing service

Automated payment scheduling ensures your customers won’t experience payment-related service interruptions.

Reduces human error

Customers can avoid the hassle of manually entering their payment details each time a payment is due. With an automated system, they have to set it up once, and their payments will be deducted automatically. This not only saves time but also eliminates the risk of human error.

Budget forecasting

By choosing automated payment, customers can enjoy better financial management. With scheduled payments, they can easily budget and plan their expenses, knowing that their recurring services will be taken care of automatically.

Peace of mind

Automated payment also provides customers with peace of mind. They no longer worry about missing a payment deadline and facing late fees or service disruptions. With automatic payments, they can have confidence in the reliability and efficiency of the system, knowing that their recurring services will be paid for on time, every time.


Tips for moving customers to automated payment

Transitioning your customers to automated payment requires careful planning and effective communication. Here are a few tips to help you simplify the process:

  1. Educate your customers: Clearly explain the benefits of automated payment and address any concerns or questions. Highlight how this system will enhance their overall experience with your business.
  2. Provide incentives: Consider offering incentives, such as exclusive discounts or attractive rewards, to customers who opt for automated payment. This can incentivize them to make the switch and enhance their loyalty.
  3. Streamline the setup process: Make the setup process as simple and user-friendly as possible. Provide clear instructions and offer support to ensure a smooth transition for your customers.
  4. Communicate regularly: Keep your customers informed throughout the transition period. Send reminders and updates about the upcoming change, and address any issues promptly and professionally.

By following these tips, you can effectively introduce your customers to automated payment for recurring services and create a seamless experience for both parties.


Quoter + ConnectBooster for fully-automated collections and payment processing

With Quoter + ConnectBooster, that first step of configuring customer data, including payment information, in an automated billing environment is handled in the same process as accepting the quote. It’s easy, streamlined, and convenient for both parties. Now you can: 

  • Enable customers to electronically accept, sign, and pay for quotes via credit card, e-Check, or ACH
  • Retrieve customer payment information after a quote is accepted for recurring payments
  • Give customers access to edit, view, and update payment information in the ConnectBooster portal
  • Empower processes to ensure timely cash flow

Watch: WEBINAR: Quoter + ConnectBooster

Automated payment for recurring services is a win-win solution for businesses and customers. The benefits are clear – frictionless financial processes, convenience, and peace of mind. By utilizing the right tools and following the provided tips, you can successfully introduce your customers to automated payment, enhancing their experience and contributing to the growth of your business. 

See Quoter + ConnectBooster in action with a personalized demo. Book today!

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