MSPs often joke that, “If it’s not in PSA, it didn’t happen,” and ScalePad Cognition360 is built to analyze what happened and predict what will happen next time if different decisions aren’t made. The trove of data buried in thousands or millions of ConnectWise PSA tickets from your MSP is pulled into Cognition360, providing you with deep analysis with no load on your production server.
Cognition360 is built specifically to transforms MSPs using ConnectWise PSA into data-driven powerhouses, providing real answers to questions that keep mature MSPs up at night:
- Are you certain you’re consistently meeting margin targets on every client agreement? How does this change over time?
- Where are you winning or losing profitability-wise on client work outside of your agreements – on projects, add-ons, or time-and-materials one-offs?
- How do you strike the right balance between tickets and labor to be efficient and profitable? Can you predict when to hire when you take on new clients, or what your slack capacity might be if you encourage a client to move on?
- Operationally, how can you get to the root cause of why certain clients are noisy and cut repeating issues?
- Why does it take so long to pull financial and operational metrics for peer groups or board meetings?
