MSPs must set realistic expectations with clients. This includes a clear and documented offering and firm contracts that detail exactly what you will deliver and what responsibilities you will take on. If you know there are gaps in your service offering, be sure to call them out and offer solutions for your clients to fill those gaps rather than ignoring them until a problem arises.

It’s not your responsibility to take on all of your client’s risk. Once again, a straightforward offering and firm contracts will break down precisely what you are responsible for, and your client must ensure they fill any gaps not covered by your services.

Many of your clients may not be tech-savvy or compliance and cybersecurity experts. To ensure smooth communication and avoid misunderstandings, it’s critical that you avoid technical jargon and use clear, concise language

Compliance and risk management is complicated. More often than not, a one-size-fits-all approach won’t work for specific clients. While you can absolutely have a standardized baseline, some flexibility in your offering will make you more versatile and allow you to serve many types of clients.