Surface and action critical backup notification tickets, with two-way sync with the integration of Backup Radar and HaloPSA.
HaloPSA is an all-inclusive professional services automation tool designed for MSPs. HaloPSA gives its users the power to manage a comprehensive service desk with powerful ITIL-aligned out-of-the-box functionality, including time-tracking and billing, advanced reporting, asset management, remote access, seamless integrations, automation tools and more.
You can integrate Backup Radar with HaloPSA for two-way sync of backup tickets. Push urgent backup tickets directly into HaloPSA to help get visibility into your most actionable tickets.
Backup Radar’s intelligent ticketing automation streamlines your existing workflow by plugging right into HaloPSA to do the heavy ticket lifting and reduce that dreaded ticket noise. This integration automates the process of automatically creating, grouping, appending, and closing related backup status tickets, so you only see the most actionable alerts.
With Backup Radar’s No Results monitoring, hung and unreported backup jobs are surfaced both in the at-a-glance dashboard, and based on your customizable ticketing parameters, in your PSA. Keep client data accounted for with this holistic view of your backup environment both in Backup Radar, and your HaloPSA tickets!
Integrating HaloPSA and Backup Radar via API requires setup in both tools. After creating a new Backup Radar agent in HaloPSA you will configure the role and access permissions. You’ll then connect HaloPSA as a new Ticketing Source in Backup Radar and input your HaloPSA server and client ID information. Select and sync your Companies settings and sync filters, then configure your ticketing default setting.
Looking to get integrated now? Just follow the detailed process in our step-by-step guide in our Help Center.
