Surface and action critical backup notification tickets with the integration of Backup Radar and ServiceNow.
ServiceNow is a software company that provides a cloud-based, AI-driven platform for automating multiple management workflows in enterprises. The company specializes in IT service management, IT operations management and IT business management. ServiceNow offers an intelligent, cloud-based platform and tools for automating, managing and optimizing many processes, enhancing the efficiency and profitability of service delivery, ensuring projects are completed on time, within scope, and budget.
Automate your workflow
Backup Radar connects directly with ServiceNow. This helps MSPs fully automate their backup ticketing workflow across all backup products, saving time and money while reducing human error.
Eliminate ticket noise
Backup Radar’s intelligent ticketing automation streamlines your existing workflow by plugging right into ServiceNow to do the heavy ticket lifting and reduce that dreaded ticket noise. This integration automates the process of automatically creating, grouping, appending, and closing related backup status tickets, so you only see the most actionable alerts.
Catch missed backups easily
With Backup Radar’s No Results monitoring, hung and unreported backup jobs are surfaced both in the at-a-glance dashboard, and based on your customizable ticketing parameters, in your PSA. Keep client data accounted for with this holistic view of your backup environment both in Backup Radar, and your ServiceNow tickets!
Customize your ticket profiles
Flexible ticketing profiles can create tickets in the appropriate queue with the proper status, priority, type, subtype, item, and source. Backup Radar’s intelligent ticketing system can alert on failure by creating the ticket to ensure any high priority backups do not get missed in your workflow, while ensuring you only see what’s important. Everything you need, and only what you need.
Backup Radar supports connection with ServiceNow via API. Integration is straightforward, add a user with the itil role for the integration and configure the required ACLs.
Once integrated, you can set up your Ticketing Defaults and begin receiving backup tickets right in your PSA. Learn more about the detailed integration process in our step-by-step guide.
