Surface and action critical backup notification tickets with the integration of Backup Radar and Syncro.
Syncro is a combined RMM, PSA, and remote access solution built specifically for modern MSPs, from SyncroMSP (Servably, Inc) headquartered in Kirkland. Syncro’s unified IT operations platform\ automates and simplifies service delivery for MSPs and IT professionals to help them grow by delivering efficient and comprehensive IT services to their clients.
Automate your workflow
Backup Radar connects directly with Syncro via API. This helps MSPs fully automate their backup ticketing workflow across all backup products, saving time and money while reducing human error.
Eliminate ticket noise
Backup Radar’s intelligent ticketing automation streamlines your existing workflow by plugging right into Syncro to do the heavy ticket lifting and reduce that dreaded ticket noise. This integration automates the process of automatically creating, grouping, appending, and closing related backup status tickets, so you only see the most actionable alerts.
Catch missed backups easily
With Backup Radar’s No Results monitoring, hung and unreported backup jobs are surfaced both in the at-a-glance dashboard, and based on your customizable ticketing parameters, in your PSA. Keep client data accounted for with this holistic view of your backup environment both in Backup Radar, and your Syncro tickets!
Customize your ticket profiles
Flexible ticketing profiles can create tickets in the appropriate queue with the proper status, priority, type, subtype, item, and source. Our intelligent ticketing system can alert on failure by creating the ticket to ensure any high priority backups do not get missed in your workflow, while ensuring you only see what’s important. Everything you need, and only what you need.
Backup Radar supports connection with Syncro via API connection. Integration is straightforward- generate and set permissions for a Backup Radar API token in Syncro, and configure your API Sync settings in Backup Radar.
Once integrated, you can set up your Ticketing Defaults and begin receiving backup tickets right in your PSA. Learn more about the detailed integration process in our step-by-step guide.
