The savvier way to protect your clients’ critical assets

Skip the OEM runaround. Set your own markups. Procure all your server and network equipment coverage fast and painlessly under one roof with Infrastructure Protection in Lifecycle Manager Pro.

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How It Works

Server and network equipment coverage, procured smarter with aggregated data from 30+ OEMs.
Available exclusively in-app for Lifecycle Manager Pro subscribers.

1

See which devices need coverage

Get alerts in the Insights panel for high-risk assets across your entire client base, and use the Forecast tool to identify devices up for renewal soon.

2

Share your plans in templated PDFs

Generate visual proposals in Roadmaps to communicate the need for protection coverage in a language clients understand.

3

Quote with custom markups

Select coverage options and turn asset protection into a recurring revenue stream by customizing your markups.

4

Purchase one-time and renewable coverage

Complete the purchases for approved quotes without leaving the app. Make warranty renewal purchases in one click.

5

Submit service warranty requests

Select the asset that needs servicing to automatically open a ticket for our 24/7 global response team of over 23,000 technicians in 154 countries, and the trucks start rolling.

With Infrastructure Protection from ScalePad Marketplace, JK Technology Solutions is streamlining warranty renewal sales and increasing profits without additional staff or strain.

Read Justin’s Story

“It’s all profit. I think we mark everything up; I want to say we’re at the 60% mark with [Lifecycle Manager] for everything.”

Justin Kelm
President of JK Technology Solutions

30+

Employee MSP

9+

Years with Lifecycle Manager Pro

Infrastructure Protection is a no-brainer

Often a bargain, compared to OEMs

OEM extended warranties are often expensive and time-consuming to procure. Protection from ScalePad Marketplace has better margins than OEMs and can be purchased in-app in clicks.

White glove warranty repair

With Infrastructure Protection, you don’t roll the trucks on warranty repairs — we do. Our global network of OEM-trained expert technicians service in-warranty equipment, so you don’t have to be an expert on every device you support. Repairs and replacements are made at no additional cost.

Scramble-free client care

Who said protecting your clients’ assets had to be complicated? With your entire coverage workflow in one platform — from asset tracking to service requests — it’s a heck of a lot easier to plan ahead, deliver proactive protection, and keep clients happy.

Grow a forest while completing the asset lifecycle

One tree is planted for every piece of equipment under warranty with Infrastructure Protection, thanks to our partnership with veritree™. Lifecycle Manager tracks the trees planted so you can watch your positive environmental impact grow.

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FAQ

Browse the most commonly asked questions about Infrastructure Protection.
Want to go deeper? The complete FAQ is over here.

In which countries is Infrastructure Protection coverage available?

Infrastructure Protection is currently available in these countries:

United States (including Alaska, Hawaii, and Puerto Rico)
Canada
Australia
Belgium
Germany
Ireland
Italy
Finland
France
Luxembourg
Netherlands
New Zealand
Norway
South Africa
Sweden
United Kingdom

OK, what’s the deal — are these third-party or OEM parts?

These are 100% genuine OEM parts, with no exceptions.

What about SATA and SSD drives — are those included in the coverage?

Short answer: yes, with a caveat for manufacturer-defined Device Life. Here’s the nitty-gritty:

OEM-standard SSDs are included.
Per the industry standard, SSD/SED drives are included to cover failures due to craftsperson and material defects. Failures due to the end of Device Life (the maximum usage/wear limitation for the device) are not included.

My client has server and networking hardware currently covered by a manufacturer’s warranty. Can I still purchase Infrastructure Protection for it?

For eligible assets, you bet. Infrastructure Protection is available to purchase up to 2 years in advance, with coverage activating after the manufacturer's warranty expires.

What if my customer has out-of-warranty servers — will I have to pay reinstatement fees?

Nope! Unlike most OEMs, the price you see is the price you pay. There are no reinstatement fees or hidden charges.