We’re lighting a fire under the msp space in 2025. join us!

And we're lighting that fire with customer success.

Find out how you can grow through the success of your customers at this year’s Ignition: From MSP to MVP. If you’ve been to Ignition before, we’re doing things a little differently this year! Expect more discussion and conversation, including our first ever MSP roundtable where we’ll hear first-hand hot takes on our key topics and how customer success is at the forefront of MSP success.

Then we’ll wrap up with a dive into our product roadmap. Taking a look at how we’re crafting our products to deliver on customer excellence. NOTE: there’s one big announcement you DO NOT want to miss.

Don’t wait! Register for your spot today, future MVP.

January 23, 2025
10am PST | 1pm EST | 6pm GMT | 7pm CET | 8pm SAST

What’s on the agenda?

Leadership Discussion
Luis Giraldo and Chris Day sit down in a podcast-esque discussion of our key topics.

MSP Industry Roundtable
In our first ever MSP roundtable, Brook Lee will lead a discussion with several MSPs to explore their perspective on customer success.

Product Announcements
Find out what ScalePad has in store for our suite of products and how we’ll be keeping you in the loop on product developments.

ScalePad Partner Awards
Our yearly Partner award winners will be announced! Watch LinkedIn for finalists in December.

What’s up for discussion?

Keeping customer success top of mind, we’ll be diving into three key topics for MSPs to focus on in 2025.

Go from status quo to status grow

How breaking out of the status quo and being more visible and valuable to your customers leads to success.

Get out of the self-help weeds

Let’s uncover where you can find the best information to support your customers’ success — and your own.

Stop playing regulatory roulette

No more gambling. Find out why MSPs need to make cybersecurity and compliance a standard practice.

Featured Speakers

Chris Day
Founder & CEO

Chris is recognized worldwide as a technology leader, strategist and investor who has been involved in the MSP industry since 2002, having led, acquired and exited multiple businesses and invested in several high-growth software and services companies. As Founder & Chief Executive Officer, Chris oversees the long-term strategy and execution at ScalePad.

Luis Giraldo
Chief Evangelist

A veteran of the MSP industry, Luis leads ScalePad’s Community and Events organization. Luis brings over 15 years of experience owning and operating his own technology companies, making him a true IT professional and strategist.

Brook Lee
Director of Channel

Brook began her career in IT in the corporate sector, running departments all over the US, from small businesses all the way to multi-billion dollar companies. She later moved to the MSP space and really found her niche in IT. Starting from the ground up, she has worked in all aspects of an MSP from dispatch to engineer to project management to vCIO to COO. Rebuilding MSPs while working as a consultant allowed her to help hundreds of people and companies be able to grow and mature.

Mike Walsh
Chief Product Officer

Mike Walsh is a seasoned SaaS expert with multiple successes in the MSP space, including co-founding Quoter, scaling IT Glue from the first line of code to exit, and now shaping ScalePad’s platform vision as Chief Product Officer.