Secure Data Protects Revenue
River Run added Backup Radar to their stack to build trust with clients and protect their hard-earned revenue.
MSPs spend hours manually managing and tracking a client’s backup environment.It can take countless hours of time and effort to make sure that their clients’ data is safe.
River Run, a full-service IT firm in the Greater Milwaukee Area, works hard to provide top tier backup support for clients. However, even with over 30 years of experience, they have run into non-functioning backups. However, even with over 30 years of experience, they have run into non-functioning backups which led to data loss for a client.
To prevent this from happening again, River Run looked for a way to improve their reporting and management of backups.The answer they found was Backup Radar.
Matthew Moog, Senior Systems Engineerand a member of the Senior Technical Leadership Team, oversees the engineering team at River Run that ensures a focused precision on backups and firewalls.
Moog said that River Run started using Backup Radar as a way to improve the backup reporting processes that had been a point of trouble with other services.
MSPs spend hours manually managing and tracking a client’s backup environment.
It can take countless hours of time and effort to make sure that their clients’ data is safe.
River Run, a full-service IT firm in the Greater Milwaukee Area, works hard to provide top tier backup support for clients. However, even with over 30 years of experience, they have run into non-functioning backups. However, even with over 30 years of experience, they have run into non-functioning backups which led to data loss for a client.
River Run, a full-service IT firm in the Greater Milwaukee Area, works hard to provide top tier backup support for clients. However, even with over 30 years of experience, they have run into non-functioning backups. However, even with over 30 years of experience, they have run into non-functioning backups which led to data loss for a client.
To prevent this from happening again, River Run looked for a way to improve their reporting and management of backups.
To prevent this from happening again, River Run looked for a way to improve their reporting and management of backups.
Matthew Moog, Senior Systems Engineer
and a member of the Senior Technical Leadership Team, oversees the engineering team at River Run that ensures a focused precision on backups and firewalls.
Moog said that River Run started using Backup Radar as a way to improve the backup reporting processes that had been a point of trouble with other services.
Moog said that River Run started using Backup Radar as a way to improve the backup reporting processes that had been a point of trouble with other services.
What happens when you miss a backup?
“If a backup did not run, no news is good news, right? The system perceived that as a success and reported nothing. We lost a client because of that. Their backups weren’t running and we weren’t aware of it,” Moog said.
The revenue lost when a client ends their relationship with your MSP adds up.
The revenue lost when a client ends their relationship with your MSP adds up.
Moog estimated that River Run was losing about $4,000 a month from the lost client. That’s a total of $48,000 per year.
Trust, Time and Money
River Run began to sync their backup information into Backup Radar so they would get notifications even if backups were non-operational or did not generate a failure status. With this additional comprehensive monitoring, River Run can now trust their processes to identify problems that may have otherwise been hidden.
They’re also saving time. Before they were manually checking a spreadsheet against their backup’s data portal. Up to eight hours a week was dedicated to manual backup monitoring.
The Backup Radar ROI
Time savings, protected revenue, and discovering actionable opportunities all contribute to the return on investment.
MSPs can quickly see ROI in time savings alone. Eight hours a week becomes just one hour dedicated to backup monitoring, freeing up experienced technicians for bigger projects.
Protecting revenue is also critical. The loss of recurring revenue far outweighs the investment in backup monitoring. If you lost a client that pays $4,000 per month, you’d lose $48,000 per year.
“We generate some revenue and we preserve some revenue,” said Moog.
MSPs can quickly see ROI in time savings alone. Eight hours a week becomes just one hour dedicated to backup monitoring, freeing up experienced technicians for bigger projects.
Protecting revenue is also critical. The loss of recurring revenue far outweighs the investment in backup monitoring. If you lost a client that pays $4,000 per month, you’d lose $48,000 per year.
“We generate some revenue and we preserve some revenue,” said Moog.
Generate with the respect that we create actionable items as they come up. Preserving in the respect that we do not lose clients because backups were not working.”
River Run could have saved $48,000 in yearly recurring revenue if they had Backup Radar sooner.
Now River Run is able to trust the accuracy of their backup monitoring. They can quickly identify issues and resolve them before data is lost again.
River Run has been able to take their already high-quality service to the next level with Backup Radar. They’ve seen benefits like:
• Protecting revenue
• Revenue generation opportunities
• Increased efficiency in backup processes
• Revenue generation opportunities
• Increased efficiency in backup processes
• Better ability to identify risks
• Improved relationships with clients
• Improved relationships with clients
Discover what benefits Backup Radar can bring to your MSP. Book a personalized 1-on-1 demo today.
