Discover how Quoter helped ArcLight Group stay compliant with emerging insurance requirements and reduced their MSP’s liability.
ArcLight Group, a managed service provider based in Tulsa, Oklahoma, has spent nearly two decades serving highly regulated industries, including healthcare and rural hospitals. Over the years, ArcLight has faced increasing pressure to meet the demands of cyber liability insurance carriers. These carriers require strict documentation and clear evidence that clients are aware of and have either accepted or declined key security recommendations. For ArcLight, meeting these requirements was a challenge – until they discovered Quoter.
Brian Largent, the CEO of ArcLight Group, understood the importance of protecting his business from liability. Insurance carriers were growing stricter, mandating that MSPs document every security solution they recommend. If a client declined an essential security measure, carriers wanted MSPs to obtain a signed acknowledgment. While this process aimed to limit liability, it created an uncomfortable situation for clients and a logistical headache for the MSP.
Brian explained the issue clearly: “The insurance companies are saying, ‘You need to ask your customers to buy everything you have. If they refuse, you need it in writing.’ But no client wants to sign a form saying, ‘I refuse to secure my environment.’” This traditional approach to compliance not only strained client relationships but also lacked the efficiency and professionalism Brian wanted for his growing business.
When Brian adopted Quoter, it immediately transformed how ArcLight approached compliance. Quoter’s quoting software allowed ArcLight to include all recommended security services in their quotes for acceptance, marking them as mandatory, optional, or declined. This eliminated the need for separate refusal forms and streamlined the entire process.
With Quoter, Brian could present clients with a clear and professional quote that documented their choices. If a client declined a security service, it was automatically noted when they signed the quote. Brian highlighted this as a game-changer for his business, saying, “Whenever they sign the quote, it lists everything they didn’t choose. This way, I’m making sure I proposed it, and they didn’t choose it.”
Quoter’s template-based system also simplified the process of creating compliant quotes. Instead of manually attaching PDFs or managing additional forms, ArcLight’s team could build quotes quickly, including all necessary legal and compliance information. This streamlined approach saved time and improved efficiency, while also aligning perfectly with the requirements of insurance carriers.
Using Quoter has allowed ArcLight Group to achieve full compliance with insurance requirements without sacrificing client trust or operational efficiency. The software ensures that every recommended service is documented, reducing liability in the event of a security breach. This feature also reassures clients that their decisions are handled professionally, creating a seamless experience for both parties.
Quoter has made it easy for ArcLight to scale its operations. By automating documentation and using templates, the team has more time to focus on client relationships and business growth. Brian also noted that his legal team, who specialize in the MSP industry, were impressed with how Quoter handled compliance. “When we met with our attorneys, they saw what I was doing with Quoter and said, ‘We’re going to start telling our other clients to use this method.’”
The improved process has allowed ArcLight to onboard more clients, even those who choose not to invest in every recommended security option. Brian shared how this has helped them grow, saying, “Quoter has helped me get over the fear of liability. It lets me say yes to more clients while putting the responsibility for decisions on them. That has been huge for our business.”
Quoter has become an essential tool for ArcLight Group, helping their MSP stay compliant with ever-evolving insurance requirements while improving its internal processes. By documenting client choices in a professional and non-confrontational way, Quoter has reduced liability risks and strengthened client trust. For ArcLight, the MSP quoting software has not only made compliance easier but also enabled growth by making it possible to accept more clients.
If you’re an MSP looking to streamline compliance, reduce liability, and grow your business, Quoter is the solution you’ve been waiting for.
Book a Demo today to see how Quoter can help you achieve your business goals.
