Welcoming Quoter to the ScalePad Hub

The ScalePad Hub is a centralized sign-in and administration portal for all ScalePad applications. It is the entry point into the ScalePad app ecosystem for our Partners. The Hub is the first step in our vision of an integrated product suite that allows a seamless flow of crucial data and information between our apps

We’re targeting late November. Once finalized, we'll update the in-app banners in the Quoter app to reflect the final integration date.

Lifecycle Manager, Lifecycle Insights, Backup Radar, and ControlMap are already available in the ScalePad Hub. Quoter will be added to the Hub next, and we’re targeting integration in late November.

Cognition360 is not yet included and will be integrated at a later date.

In preparation for the integration, we will unify Partners’ Quoter account into an existing ScalePad Hub account for their organization or create a new ScalePad Hub account if one doesn’t exist. We are emailing the administrator email addresses informing them of the upcoming changes. If you are an account admin and did not receive this email message, reach out to our Support team at [email protected].

Nothing! We’ll prepare the ScalePad Hub accounts and perform the integration for all our Quoter Partners. Once we go live, you will be guided through the new sign-in process. 

For app admins, please make note of any changes to sign in that may require re-configuration when you sign in for the first time after integration.

The Hub grants ScalePad Partners the following:

• Centralized App Access
• User Management
• Subscription Management

It will be the entry portal into your ScalePad experience. We’ll continue to develop the Hub over time.

Yes, billing will be included in the migration. Soon, subscription invoices for ALL ScalePad products will be sent from [email protected]. Please whitelist this address to ensure delivery. You will also be able to access future invoices via the ScalePad Hub after launch.

ScalePad provides a free version of our Lifecycle Manager app with every ScalePad Hub account. It is 100% free and you will not be charged.

Lifecycle Manager is the first client engagement platform for MSPs. Client-friendly reports, scorecards, and roadmaps talk tech to people who don’t, making communication smoother as you plan with clients for the short and long term. Learn more on our website.

We’ll be publishing a new ScalePad Hub Help Center closer to the migration date. Stay tuned for details.

At ScalePad Innovate in June, our tech vision presentation, our CPO & Founder Chris Day and VP of Product Adam Hert shared their vision for the ScalePad Hub and ScalePad OS. Watch the recording here.

If you can’t find the answer to your question, get in touch with us at [email protected].

ScalePad provides Managed Service Providers (MSPs) of every size with the knowledge, technology, and community they need to deliver increased client value while navigating the continuously changing terrain of the IT landscape. With a suite of integrated products that automate and standardize MSP’s operations, analyze and uncover new opportunities, and expand value to clients, ScalePad is equipping the MSP adventure. For more information, visit www.scalepad.com.

Yes, users who log in with a username and password will be prompted to update their password during the sign in process. Your new password will be used to sign in to the ScalePad Hub and access all your subscribed apps.

No, you will still be able to access Quoter via SkySwitch Dash Manager.  Post integration, you will also have a Hub account. You will need to access Quoter via your Hub account in order to add or remove Users or use other Hub-specific functionality.

The ScalePad Hub will not support SAML for SSO at launch. Once the ScalePad Hub is live, SSO will be provided through Microsoft and Google. Enforcing SSO and MFA at the organization level will be available as well and will be available to all Quoter Partners.

Yes, upon sign-in, users will be prompted to reconfigure their MFA settings for their new Hub account and will be guided through the process.

Once the integration is complete, go to the Hub home page (app.scalepad.com/account/home), click on “Members” and set up multi-factor authentication.

Once the migration is complete, go to the Hub home page (app.scalepad.com/account/home), click on “Members” and configure the sign on settings.

After integration, you will be able to access Quoter directly after signing in from app.scalepad.com. You can continue to sign in using your current preferred method.

1. The Hub requires unique email addresses for Users.
2. To accommodate this, we will be running a script to append your unique Quoter URL slug to your email addresses. For example if your Quoter account uses the URL it-company.quoter.com, and the reused email address is [email protected] your new email for that account will be set as [email protected].
3. We are reaching out individually to each impacted user. You will be provided with a list of email addresses that we have updated and the account to which each email address corresponds.

No. We are only unifying the sign-in experience across our suite of apps. Data residency will not change for any ScalePad app.

No, reseller users will not have access to the ScalePad Hub. They will continue to access the app from your organization’s dedicated sign-in page. (e.g. [My MSPs slug].quoter.com).

Yes. The ScalePad Hub will hold the master list of all your organization’s account users. Once integrated, you will need to add new users to the ScalePad Hub first, and all of the users in the ScalePad Hub will be made available to Quoter. In Quoter, you can grant users access to the app, as well as set different permissions (i.e. Account Owner, Salesperson, etc.). Users will be granted basic salesperson permissions by default, and they can be updated in Quoter as required.

Users will be given the equivalent permissions they had in a product. For example, a user with administrator privileges in Quoter will also have administrator privileges in the ScalePad Hub. If they are in more than one product with different levels of permission, they will be granted the higher level of permission in the ScalePad Hub.

After signing in, go to the “Members” page and update user permissions as required.

Nothing changes. Reseller users of Quoter are still managed in the Quoter.